Question 1

What is Naaora?

Accepted Answer

A platform to create your online store and run it in the same place as your in-store till, your products and your orders. AI helps you create your product pages. You start with a €0 subscription and only pay when you sell.

Question 2

How do I create my first store?

Accepted Answer

Sign up for free, no credit card needed. Add your first product (a photo and a price are enough: AI prepares the page), customise your store, then turn on payments. Allow about 90 minutes.

Question 3

Do I need technical knowledge to use Naaora?

Accepted Answer

No. You customise your pages without code, AI writes your product pages, and your store adapts to computers and phones on its own.

Question 4

How much does Naaora cost?

Accepted Answer

€0 subscription: you only pay a commission when you sell, and your first 10 sales are at 0%. Then: 0.4% per card payment and 0.25% on cash on delivery with One store, 0.5% and 0.3% with Multi-store, 1% and 0.5% with Organization. Fees from the card payment provider and from PayPal are separate: they bill them, not Naaora.

Question 5

Are there any hidden fees?

Accepted Answer

No. No subscription and no set-up fee: Naaora only takes its commission when you sell. The card payment provider and PayPal may charge their own processing fees.

Question 6

What payment methods are supported?

Accepted Answer

Your store accepts cards, PayPal and cash on delivery. You turn on the ones you want to offer your customers.

Question 7

What AI features are included?

Accepted Answer

On every plan: from a photo, AI enhances the image, writes the title and description, and suggests categories and SEO keywords. It also creates banners and logos for your store.

Question 8

Can I have multiple stores?

Accepted Answer

Yes. Up to 10 with the Multi-store plan, and unlimited with Organization. You manage them all from the same dashboard.

Question 9

Is there a mobile app?

Accepted Answer

iOS and Android apps are coming soon. In the meantime, your back office works in your phone’s browser.

Question 10

Can I use my own domain?

Accepted Answer

Yes, on the Multi-store and Organization plans: you connect your own domain name to your store.

Question 11

How do I import my products?

Accepted Answer

Import your catalogue with a CSV file or sync it from another platform through the integrations, and export it whenever you like. For a new product, a photo is enough: AI prepares the page.

Question 12

Is my data secure?

Accepted Answer

The public website uses an encrypted connection (HTTPS). For the security measures that apply to your account data and payments, contact the Naaora team.

Question 13

How can I contact support?

Accepted Answer

Through the form, by email at support@naaora.com or via the WhatsApp link on the contact page.

Question 14

What are the support hours?

Accepted Answer

Write to us through the form, by email or on WhatsApp, and ask the team about its current availability and response times.

Question 15

Is there a knowledge base?

Accepted Answer

Not yet: Naaora Academy, with tutorials and guides, is in the works. In the meantime, the blog has practical guides and we answer your questions on WhatsApp.

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